Terms & Conditions

1. About These Terms

These terms set out the basis on which Pulau Systems Pte. Ltd. ("Pulau Systems", "we", "us") provides services to you ("the client"). By engaging our services or accepting a written scope agreement, you agree to these terms.

Our registered address is 25 Tampines Street 92, #04-15, Singapore 528881. We are incorporated in Singapore. If you have any questions about these terms, please write to us at [email protected].

2. Our Services

Pulau Systems provides advisory and integration services to help small businesses understand and work with supportive technology tools. Our three service tiers are described on our website and in the scope agreement provided to each client before work begins.

Each engagement begins with a written scope. The scope sets out what is included, the expected timeline, and the fixed price for that engagement. We do not begin work until the scope has been accepted by the client.

We work with care and apply reasonable professional skill. However, the suitability of any tool or integration depends on factors within your business that may lie outside our control, including third-party software behaviour, your team's availability during the engagement, and decisions made after our involvement ends.

3. Pricing and Payment

Our published prices are stated in Singapore dollars and are inclusive of applicable GST unless otherwise noted. Prices are fixed for each engagement as set out in the written scope.

• Lay of the Land (S$190) — invoiced in full upon confirmation of your session date.
• Bridging Setup (S$345) — invoiced 50% on scope acceptance and 50% on handover completion.
• Mainland Support Plan (S$570/month) — invoiced monthly in advance. The first invoice is raised on the start date agreed in writing.

Payment is due within 14 days of invoice date. We accept bank transfer and PayNow. Details are provided on the invoice.

If a payment is more than 14 days overdue, we may pause work until the account is settled. We will always contact you first before doing so.

4. Changes and Cancellations

Lay of the Land

Sessions may be rescheduled with at least two business days' notice. Cancellations with less than two business days' notice will forfeit the session fee. If we need to reschedule for any reason, we will offer an alternative date and refund the full fee if no suitable date can be agreed.

Bridging Setup

If you wish to cancel a Bridging Setup engagement after work has begun, you will be invoiced for the proportion of work completed at the time of cancellation. The deposit is non-refundable once onboarding activities have commenced.

Mainland Support Plan

Either party may end the Support Plan by giving 30 days' written notice. The plan will continue until the end of the notice period and no partial-month refunds are provided. We will provide a clear handover summary before the engagement closes.

5. What We Need from You

Our work depends on reasonable access and cooperation from your side. To help things go smoothly, we ask that you:

• Provide access to the systems, accounts, or data relevant to the agreed scope
• Ensure that the right staff members are available for walkthroughs and handover sessions
• Let us know promptly if your business circumstances change in a way that affects the engagement
• Confirm that you have the authority or licences necessary to share any third-party software access with us

If delays arise because the above is not in place, we will work with you to adjust the timeline and may need to revise the scope accordingly.

6. Intellectual Property

Deliverables produced specifically for your business — such as written opportunity maps, integration diagrams, and setup documentation — are yours to keep and use for your own operations on full payment of the relevant invoice.

Our general working methods, templates, and internal tools remain the property of Pulau Systems. You are welcome to use any written summaries or documentation we provide for your own business purposes, but not to resell or distribute them.

7. Confidentiality

We treat information about your business with care. We will not share details of your operations, systems, or data with third parties, except as required by law or with your prior agreement.

We may refer to the type of business you operate and the general nature of the work completed (for example, "a retail client in the east of Singapore") in our own materials, without identifying you or your business by name, unless you have agreed otherwise.

8. Limitation of Liability

We take our work seriously and will always aim to deliver what is described in the scope. However, we cannot accept liability for outcomes that depend on third-party software behaviour, changes you make after handover, or business conditions outside our control.

Our total liability to you for any claim arising from an engagement is limited to the amount you paid us for that specific engagement.

Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

9. Data and Privacy

How we collect and handle personal data is set out in our Privacy Policy. By engaging our services, you confirm that you have read and understood that policy. If your engagement requires us to handle personal data on your behalf, we will discuss appropriate arrangements with you before work begins.

10. Governing Law

These terms are governed by the laws of Singapore. Any dispute arising from or in connection with these terms shall first be referred to good-faith discussion between the parties. If a resolution cannot be reached, the matter shall be referred to the Courts of Singapore.

We would always prefer to resolve concerns directly and promptly. If something is not right, please contact us first.

11. Changes to These Terms

We may update these terms from time to time. The current version is always available on this page with a clear "last updated" date. Engagements already in progress are governed by the terms in place at the time the scope was accepted.

12. Contact

If you have questions about these terms, please reach us by any of the following: